Yemeksepeti: Food & Grocery

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1. ★★★★★subscription and paid restrictions

   Absolutely frustrating experience. First day of our holiday. First order half missing. Half covered with spilled ice-cream. Immediately reported they show it resolved without doing anything. Reported again which remains under review. Third grocery order: ordered 20 items, delivered 5 and 1 wrong item. Delivery guy says he didn’t have time after more than an hour of ordering. But the app shows fully delivered. They even sent me a tax invoice of 20 items delivered by email. I lodged a complaint and it shows resolved after a few hours. I lodged another complaint, resolved again. But they didn’t do anything. Neither refund nor delivering the undelivered products. The customer care hardly cares. I don’t know what to say. Now 11 pm and we are without essentials, with kids travelling.

2. ★★★★★negative experience without a specific reason· unspecific

   .. Zehirlendik

3. ★★★★★negative experience without a specific reason· unspecific

   Kullanmayın. Kesinlikle tavsiye etmiyorum sipariş verdiniz on 15 dakika sonra bir işiniz çıktı kesinlikle iptal edemiyorsunuz hatta 5 dakika içerisinde iptal edemezsiniz seçeneği hemen gidiyor onun için iptal edemiyorsunuz 1 dakika süre veriyor sadece iptal için o 1 dakika da iptal edebilir kesınkle tavsiye etmiyorum

4. ★★★★★negative experience without a specific reason· unspecific

   Dolandırıcı gibi fiyat yazıyorsunuz. Başlayacağım sizin satış stratejinize yemek mi sipariş ediyoruz bulmaca mı çözüyoruz rezillik ötesi dışarıdan yemek yemeyi bıraktım

5. ★★★★★negative experience without a specific reason· unspecific

   Yuuuh. Sürekli sorun yaşıyoruz kaç yıldır kullandıgım uygulamayı sildim bir daha da burdan sipariş falan vermem bıktık yani sipariş iptal ediliyor ne haber veriliyor ne bir şey iki saat bekliyoruz batın inş

6. ★★★★★negative experience without a specific reason· unspecific

   kocamı cok seviyorum. kocam hrp bana yemek soylıyo onu cok sebiyom ama yemrksrprti pipi

7. ★★★★★negative experience without a specific reason· unspecific

   Şikayetciyim. İzmirde aksam 20.48 de 3 tane big meg menu 2 de mcchicken menu bir tame de 8 li sogan halkası siparis ettim. Her menude cocola vardı. Cocolayı 3 tane gondermisler, burgerlerden de 2 tane hamburger gondermislwr sogan halkası buz gibiydi burgerler de aoguk geldi arıyoruz hiçbir türlü ulasamıyoruz musteri temsilcisinden yardım alamıyoruz 2.300 tl ucret odedik onuda geri iade alabilcek miyiz belli değil kurye zaten 1 saat gec getirdi rezalet otesi bir durum.

8. ★★★★★negative experience without a specific reason· unspecific

   Badest. They have Horribly awful customer services and delivers guys u always recive your food cold and damaged They have no responsibility at all.

9. ★★★★★negative experience without a specific reason· unspecific

   Bok sepeti. Yemek almaya calistim 250 tl upon alamiyorum cunku kapida odeme yok sakin almayin size dolandıliyorlar

10. ★★★★★negative experience without a specific reason· unspecific

    Sign up. I can’t sign up. Its refusing to sign up. Also it’s impossible to order food without Turkish phone number.

11. ★★★★★negative experience without a specific reason· unspecific

    Tam bir pişmanlik. Yemek siparisi verdim tam bir rezalet geldi ve canli destege baglandim ama hic bir sekilde yardimci olacak bir yol izlemiyorlar robot gibiler yemek sepetinden siparis vermek tam bir pismanlik

12. ★★★★★negative experience without a specific reason· unspecific

    Muhattap yok. Uygulamada yemeğiniz dahi gelmese muhattabınız yok her hangi bir şekilde yardımcı olmuyorlar.Restoran tarafından mağdur edilirsen yemek sepeti ilgilenmiyor.

13. ★★★★★negative experience without a specific reason· unspecific

    Worst customer service. You can never reach them either from the app for the phone line. Totally wrong order came. I spent more than 2k TRY for an order what I received was just a desert. It has been 2 hours app still says “sorry for the delay we are a bit busy right now please hold for a few minutes”. Phone line doesn’t even work. Not only my dinner is ruined, but also I can’t get my money back

14. ★★★★★no real support: a bot in an endless loop instead of a human

    International phone numbers not supported. I tried to use the app, but it requires a phone number. The app gave me the option of entering my US phone number, but then it said “not supported”. If a country is not supported, the user interface should probably not allow you to select it. Maybe remove the option to select country codes that are not supported by the app.

15. ★★★★★negative experience without a specific reason· unspecific

    2. kez eksik sipariş. Yemek sepetinden yemek söyledim Ve geldiği zaman 4lü Nugget 2 li Acılı kanat gelmedi Yazacak biyer Arayacağım numara yok hadi soskar gelmedi anlarım Yemeğin yarısı yok aq işinizi sevseydiniz düzgün yapardınız Bi siparişi bile beceremiyorsunuz

16. ★★★★★crashes, freezes and errors

    Not working for US visitors. Not for US phone number

17. ★★★★★negative experience without a specific reason· unspecific

    Mal mısınız aq. Lan olm daha kaydolamıyom kafayı yicem amk

18. ★★★★★negative experience without a specific reason· unspecific

    DOLANDIRICILAR. Bu uygulama için bir şarkı yazdım nasıl olmuş💖 Bi tanem canım benim haydi söyle yemeksepetinden İstersen hemen gelsin eksik ürünlerle yanlış yemeklerle İstersen Gelsin hemen soğuk yemeklerle tatsız lezzetlerle

19. ★★★★★subscription and paid restrictions

    Rules and policy alongside customer service. Their customer support service is just like a coin flip it’s always a 50-50 but recently it feels like more of a 10-90 with each update they make it even harder to be in contact with the customer support service and when you’re able to do so they just be like oh we see the issue your review is valuable to Los Angeles satisfaction and they just go along with all we will tell the restaurant not to do this again or to make sure that the quality will be perfect for the next time they say next time but what about now? And their policy is so so so weird like you’re telling me to keep a product in my room for 24 hours till you contact me the day after it and expect that the meal is already still. I remember my worst issue with them was that I had to keep a product for three days in my room because I live in a hotel. And one customer support services you can throw it away we will give you the refund and one customer support says don’t throw it away. We need it so we can come and can have your refund. It doesn’t make any sense. You expect me to keep food in my house or in my room for more than 24 hours for you to come and take that product that you’re already gonna throw away just to tell me, we are trying to inspect it to make sure that it goes according with your complain, but what about the smell? What about the insects? What about my discomfort and now recently they made it so hard to reach a customer support service that when you do it feels like an AI generated response and they literally don’t care about what you’re asking for specifically if you are foreign trust me if you’re a foreign good luck getting something out of them I’m not gonna recommend other apps cause other apps as worse as this app but they are less worse when it comes to doing a coin flip right it’s almost like other applications are 70-30 but for this app it’s just 10-90 literally unprofessional and Theif’s plus scammers

20. ★★★★★negative experience without a specific reason· unspecific

    TERRIBLE USELESS APP. This app doesn’t work for foreigners or tourists without a Turkish phone number. It’s so frustrating I had to use my German friend’s phone number to use it. AND ON TOP OF THAT you cannot track the delivery progress???? This app needs to be less picky about who gets to order food. It’s ridiculous!!!

21. ★★★★★negative experience without a specific reason· unspecific

    Odeme tipleri rastgele calisiyor…. Kredi kartiyla odeme yaptim saniyorum kapida odeme yapilmamis kapida odeyeceksiniz deniyor. Bazen baska kartla odeme yapmak istiyorum zorla kayitli karttan cekiyor. Bugun siparisimi duzenlerken kendi kendine siparis vermeye karar verip siparisi gonderdi.

22. ★★★★★negative experience without a specific reason· unspecific

    Uygulamayı düzeltin. siparis verirken niye bu kadar hatayla uğraşıyorum

23. ★★★★★negative experience without a specific reason· unspecific

    Zero customer support. Cannot resolve any issues with Yemek Sepeti. There is no customer support. As a result, restaurants will cheat the customer because they know nothing will happen. It’s a very sad time for my 12 years as a Yemek Sepeti customer.

24. ★★★★★negative experience without a specific reason· unspecific

    Ya geç ya soğuk ya bayat. 2 kere mcdonalds'tan 10-11 sularında sipariş verdim ikisinde de kapattık demek yerine bayat yolladılar. Bir keresinde de akşam üzeri 5-6 gibi sipariş verdim ama yine geç geldi . Bir kere The Churrol'dan churros sipariş ettim 2 saat sonra yapmaya başlandı 1 kere de burger king bir şey söyledim 1 saate buz gibi geldi nedenmiş uzak bölge olduğundan aynı güzergahtan bir sipariş daha alıyormuş. Bu uygulamayı kullanmayın

25. ★★★★★subscription and paid restrictions

    Scammers. I ordered groceries for 30$, the driver tapped my card and said it’s not working, let me tap it again. I said ok but are you sure it won’t charge me twice because I heard the beep sound, he said no no we are a serious company. I checked my bank it was a double charge of 30$. I contacted customer support, they didn’t help me at all with my case, they’re very awful and very dismissive.Didn’t even take my double charge into consideration. Scammers app.

26. ★★★★★negative experience without a specific reason· unspecific

    tamamen rezalet.. asla hic bir musterilerinin arkasinda degiller surekli markalardan yanlis veya eksik urun yollaniyor ve siz kimseyle muhattap olamiyosunuz. para iadesi yerine kupon veriyolar kuponlari ise kullanamiyosunuz "adresinize uygun kuponun gecerli oldugu secenek bulummuyor." diyor ben zaten o adrese siparis vermisim bulunmuyosa ben nasi siparis verdim?? paranizi cop etmek icin cok uygun bir uugulama bosa harcicak paraniz varsa oneririm😃

27. ★★★★★negative experience without a specific reason· unspecific

    TERRIBLE EXPERIENCE. Things were going okay in the app until I went to order. I put in my credit card and then my phone number. Turns out, American phone numbers aren't allowed. I guess I'll starve! Istanbul is a TERRIBLE city. I wish they had Uber Eats. The people who make this app are INCOMPETENT IMBECILES and should go out of business so that Uber Eats can take their place.

28. ★★★★★negative experience without a specific reason· unspecific

    Credit Card Problems. They don’t even accept your American number

29. ★★★★★negative experience without a specific reason· unspecific

    Can’t use US number. Will not let me order because my phone number is from the states. Also will not let me use vouchers

30. ★★★★★negative experience without a specific reason· unspecific

    Bu uygulama hiç kendine gelemedi. Bir kaç sene önce yemeksepetini silmiştim sebebi de hesap açarken çok uğraştırıyordu. Tekrar bugün bir şans vereyim dedim ne telefon numarası ile ne email ile ne de continue with google vs hiç biriyle hiç bir şekilde hesap açamadım sürekli hata verdi geliştirici ekibini ayrıca bu konuda tebrik ederim tekrardan siliyorum uygulamayı daha da indirmem.