Pizza Hut - Delivery & Takeout

200 source reviews · 100% labelled · 27.0% with a specific topic

1.6

of 5, across 200 reviews

Corpus profile, not the current store rating

What people write about

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★★★★★negative experience without a specific reason· unspecific
App is not good. There are no updates and there is no true tracking deliveries. My delivery was 45 minutes later than it kept saying it would be here.
★★★★★negative experience without a specific reason· unspecific
Transaction always fails. Update I don’t know if it’s gonna show my previous review but now I’ve received a text message confirmation for my order but the app still says no order was placed so at this point I’m playing Russian roulette with if I’m having dinner or not tonight
★★★★★negative experience without a specific reason· unspecific
Bad app was good. I can’t pic store
★★★★★negative experience without a specific reason· unspecific
Update. New update makes tracking orders impossible so you have no idea when your food is gonna be delivered.
★★★★★crashes, freezes and errors
Stopped working. I loved the app before you changed it. I can’t even place an order now please fix this problem we miss pizza night at the hut
★★★★★data, history or progress disappears
They Deleted my account and I lost all my points. Used the app pretty regularly and was saving up a bunch of points for free pizza, and after update my account no longer exsists.
★★★★★negative experience without a specific reason· unspecific
La peor orden. Una puta mierda les cuento mi historia hoy yo pedi una orden vino un señor muy mal educado y digo esto de manera enojada porque tanto el señor osea el empleado como la mánager se estaban siendo injustos. Vino el empleado a dejarme la orden no tenía cambio exacto dije que esperara un segundo que hiba por el cambio y se fue y no me entregó la comida perdi una hora de tiempo y hable con la mánager quería resolver el problema y no se pudo se enojo dijo que era mi culpa por no tener cambio exacto pero ellos también se suponen que pueden esperar y no lo hizo y la manager se enojo que triste enserio que la humanidad de hoy sea asi
★★★★★negative experience without a specific reason· unspecific
What’s the point. Every time a kick off special comes up it is after the fact! What is the point!!!
★★★★★login, signup and account access
Unable to sign in app. For the past week I’ve been trying to sign into the app since the update but doesn’t sign me in even after putting in code
★★★★★subscription and paid restrictions
Pizza Hut app. Horrible. I used this app to purchase pizzas for customers and could not get it to work correctly. So I called the Pizza Hut location in Denton, TX. to place my order and I asked if any order has been placed by me. They said no so I ordered 6 pizzas and paid over the phone. So they delivered the pizzas and while we were eating our pizzas another person showed up with 6 more pizzas from Pizza Hut in Denton, TX. so I couldn’t refuse them since I already paid for them. But what’s weird is the PH app kept refusing my payment and I had to start over so that is why I called my order in. I called to explain the circumstances and person was courteous, but couldn’t do anything about it. Pizza Hut pizzas are good but not the app.
★★★★★negative experience without a specific reason· unspecific
A scam. I made a order when a store was closed and instead of not letting me order they let me and still took my money
★★★★★negative experience without a specific reason· unspecific
Bad load. Doesn’t load or fit screen correctly
★★★★★negative experience without a specific reason· unspecific
App is causing you to lose order and customers!. Your app is lame I tried opening it and it won’t open up and I have full bars and service so sad to tell you that you just lost an order ..but I’m sure you higher up yes men don’t care you make your profits regardless
★★★★★negative experience without a specific reason· unspecific
REDEEMING ISSUES. There are some fundamental glitches within the reward redemption system that should be attended to in order for members to benefit from the rewards they’ve earned
★★★★★negative experience without a specific reason· unspecific
BS. WHY MAKE ME UPDATE THE APP AND THEN NOT WORK. Put some money into the app, good lord it sucks.
★★★★★negative experience without a specific reason· unspecific
Sucks. Constantly needing to update and sign in. Sometime notification promos aren’t even accessible!!
★★★★★negative experience without a specific reason· unspecific
Terrible app lately!. I have been ordering Pizza Hut with this app for years but here lately it always asks me to resign-in. When I take the prompted steps it says there’s already an account with this email address. Frustrating!!
★★★★★negative experience without a specific reason· unspecific
Horrible App!!!!. Pizza delivery tracker LITERALLY doesn't track your order at all!!!! Your order NEVER progresses past "Received." You will NEVER know when your order is being made or out for delivery when using the Pizza Hut iOS App. This has been a problem for more than 1 year.
★★★★★negative experience without a specific reason· unspecific
Completely bugged. This app is a mess - been a Pizza Hut rewards member for years, but impossible to log into the app - can only order as a guest. The Hello Fresh add that pops up after ordering cannot be declined. You guys need to hire someone to oversee app development.
★★★★★negative experience without a specific reason· unspecific
App update sucks. The new update has no easy way for existing customers to sign in. Spent twenty minutes going is circles on the app and web page before just going somewhere else. What a joke to screw over existing loyal customer
★★★★★negative experience without a specific reason· unspecific
app issues. app doesnt fit on iphone screen. i can sign up i will just delete app. learn how to make an app
★★★★★negative experience without a specific reason· unspecific
Order ahead. Scheduling an order for later never works! I had to call and cancel the order and repay over the phone, was an extra $10 and no rewards. This has happened twice now.
★★★★★negative experience without a specific reason· unspecific
Awful. Will not allow you to sign in to use your points. It takes you to where you create an account, I already have an account. Why did you change the app it was fine like it was, now I can’t even place an order. This is ridiculous!
★★★★★negative experience without a specific reason· unspecific
Can’t sign in. Can’t sign in nor can I continue as guest. What a complete waste time.
★★★★★negative experience without a specific reason· unspecific
App issues. We have opted to order from another pizza place the last few times since the Pizza Hut app consistently gives problems.
★★★★★negative experience without a specific reason· unspecific
Does not allow you to sign in. I created an account on the app, received a welcome to rewards program email, and ordered a pizza. The next time I ordered a pizza I had to do it all over again. Then it said my account already existed, but I have absolutely no way to get to it in the app. It does not have an option to sign in.
★★★★★subscription and paid restrictions
Dissatisfied. Do not order from this Pizza Hut. They will cheat you. I ordered one large pizza and the charged me for at least twice that. I had 2 charges on my bank account and they were both for more than the pizza cost.
★★★★★negative experience without a specific reason· unspecific
Reading. can’t read a simple order if I don’t want garlic parm hut blend then don’t put it on there.. simple
★★★★★subscription and paid restrictions
Updates.. I think Not !. He did updates, but now it’s even worse than before. We’re unable to process our order because it keeps saying not more than one payment method can be allowed. We always pay using the same card. We can’t even change it to pay in the store because it won’t allow us past that next step.
★★★★★negative experience without a specific reason· unspecific
Annoying. Can’t access account ever