Jollibee - Order & Rewards

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1. ★★★★★negative experience without a specific reason· unspecific

   Time. App issues

2. ★★★★★subscription and paid restrictions

   Logging. After clicking payment, its always says try again, something went wrong. Need 4th attempt to push through

3. ★★★★★negative experience without a specific reason· unspecific

   Way to expensive. $3/piece of chicken with no chicken breast it’s 2expensive for a family on a budget 2 small rice $7

4. ★★★★★negative experience without a specific reason· unspecific

   Useless. This app is useless. Can’t locate any stores in every location i type here within metro manila. So inconvenient. Might as well just dine in at the store

5. ★★★★★negative experience without a specific reason· unspecific

   sooooooo slooooooooooow. takes me 15 minutes to complete an order all wasted in waiting for the app to load

6. ★★★★★crashes, freezes and errors

   Apps not working. Not working

7. ★★★★★negative experience without a specific reason· unspecific

   Cannot claim points and app keeps crashing. I tried many times to claim my points but app won’t let me submit. I tried to submit a ticket but the app kept crashing. Waste of time.

8. ★★★★★negative experience without a specific reason· unspecific

   Can’t redeem rewards in-store. It’s already 2026 and this app doesn’t allow you to redeem rewards in-store. You have to order through the app. Definitely Jollibee trying to keep trend but they’re behind their competitors when it comes to redeeming rewards. With competitors, I don’f have to order through the app, they just either scan my profile or I input a code. I was excited about this only to be disappointed.

9. ★★★★★negative experience without a specific reason· unspecific

   Region segmented makes it useless. Poor decision to region lock separate apps means I can't use my US phone to order Jollibee in Philippines. It says there are no Jollibee in Philippines, and won't even explain why. App support cannot be contacted.

10. ★★★★★negative experience without a specific reason· unspecific

    Expensive and no promotions. Mahal kaayo

11. ★★★★★negative experience without a specific reason· unspecific

    Bad Experience. As much as I love the spicy chicken here, the app sucked. Every time we put the order in something happens. Sometime it gets canceled, sometimes the store does not get the ticket. I have faced this multiple times. Rather use door dash to order from jollibee, that is more reliable.

12. ★★★★★negative experience without a specific reason· unspecific

    Reward-less. The app tells me I can claim my reward using points but when I did it, it deducted the points but was invalid when I tried to use it. Now I lost 600 points and got nothing.

13. ★★★★★negative experience without a specific reason· unspecific

    Ordering Issus. Not sure if the developers are seeing this or if anyone else has this issue. When I select any item that includes burger steak, it always gives me an alert saying, “Please make a selection for ‘Burgersteak’” when there is nothing to select. Please fix this problem.

14. ★★★★★crashes, freezes and errors

    Poor mobile app experience. App is poorly optimized and buggy. It should not take 30 seconds for the cart to load

15. ★★★★★negative experience without a specific reason· unspecific

    Don’t use push notifications for marketing. I wish Apple would enforce its own guidelines. This app uses push notifications for marketing. App Store rules forbid that.

16. ★★★★★negative experience without a specific reason· unspecific

    I love you,. But, damn, this app man. Do better

17. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t open. Always freezes

18. ★★★★★negative experience without a specific reason· unspecific

    ASAP means 40 min. Put in my order. Clicked ASAP. It originally said it’d be ready in 5 minutes. Then it said it’d be ready in forty!? When I got there they said they hadn’t received the ticket yet even though the app said they had. What a friggin mess. Why do these stores encourage you to use these apps so much but then they are 10x worse than just using the drive thru like normal?!

19. ★★★★★negative experience without a specific reason· unspecific

    Can’t use my rewards. I don’t why at check out it said my reward is not valid. Such a scam

20. ★★★★★negative experience without a specific reason· unspecific

    App problems. App needs to add review your order step, reminding ordering location & cancel items function. Maybe copy McDonald’s app to learn how they do it.

21. ★★★★★negative experience without a specific reason· unspecific

    Cannot cancel order. Once you click the cancel button, the whole app stun

22. ★★★★★negative experience without a specific reason· unspecific

    Worst mobile order food app ever. Doesn’t let me use Apple Pay and there’s no way to add a debit or credit card….

23. ★★★★★negative experience without a specific reason· unspecific

    Worse app. Doesn’t let you checkout and redeem coupon

24. ★★★★★slow performance and long loading times

    App Functionality. Super slow

25. ★★★★★negative experience without a specific reason· unspecific

    Not user friendly. Not user friendly. Denied my reward and froze. I had to restart, reorder and then finally got my free pie

26. ★★★★★negative experience without a specific reason· unspecific

    Hard to use. It won’t automatically add the coupon. It is not user friendly.

27. ★★★★★negative experience without a specific reason· unspecific

    Waste of space. The app will not work due to the local store currently not having a mobile pick up option or delivery yet. Can't even view the menu to decide on an order by the time one arrives at the order speaker.

28. ★★★★★negative experience without a specific reason· unspecific

    KATSEYE BREAKING THE APP. I CANT ORDER MY ANGUES CHEESEBURGER BECAUSE WBERYONE TRYING TONORDER THE KATSEYE COLLAB. I KIST WANT MY BOORGER

29. ★★★★★negative experience without a specific reason· unspecific

    F’ING TERRIBLE APP!!!. Hey I have a great idea let’s create an app that doesn’t let people select a store dur dur dur dur dur

30. ★★★★★an update broke a familiar workflow

    No Apple Pay and credit card information takes super long to load. After the update it surfaces an option to use Apple Pay but it was unusable, there’s a loading screen and it just times out. Please test before pushing to prod.