Jason's Deli

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1. ★★★★★negative experience without a specific reason· unspecific

   Website needs help. They do not make it possible to order any food? Passwords that can’t be reset. Valid username and password do not work? The worst interface of any food app! I guess I’ll give my business elsewhere.

2. ★★★★★negative experience without a specific reason· unspecific

   Chinchy rewards, app is opposite of intuitive. NOT user friendly. Points seem to get deleted almost as soon as they get earned!

3. ★★★★★negative experience without a specific reason· unspecific

   Worst app. Can't reset a password. All related to Punchh family of apps. Avoid at all costs

4. ★★★★★negative experience without a specific reason· unspecific

   Terrible. This app makes it near impossible to change your password. Only 48 hours to add your purchase and does everything they can to add road blocks to their loyal customers

5. ★★★★★subscription and paid restrictions

   Very buggy. App would not let me add a payment method. Kept timing out. Took at least 5 minutes to confirm my pickup location and add a payment method.

6. ★★★★★negative experience without a specific reason· unspecific

   What bug fixes?. Forced to update app while just trying to view menu. Bug fixes. Now app doesn’t work. Can’t open any links - “see all.” In App Store, link to support takes you to website and you can only call a local deli (who doesn’t manage app).

7. ★★★★★negative experience without a specific reason· unspecific

   Horrible app. This app does not allow me to register my email address because of the underscores in the address. (_7_99) Then, when I try to create another account with a new email address, it won’t let me because it says my phone number is in use on another account. Who cares?! And if I want to leave off my phone number??? NOPE it won’t let you. Then, when I tried to order WITHOUT creating an account? Can’t do that either!!! It says “can’t change cart owner” when I put in my card information. This is the most frustrating experience I have ever had. And by the way it’s been like this for the past couple of years. The fool I am believes somehow that the new updated app will be better.

8. ★★★★★login, signup and account access

   Unable to log in. App logged me out. I tried to do a password reset many times. Even having to request password change link twice. Gave up. Tried to create a new account with a different email and got the exact results. Tried clicking on app support to get the Jason’s order page. I guess I won’t be using this app anymore.

9. ★★★★★subscription and paid restrictions

   Bs. Why has my card been charged twice and it says payment failed? Get it together

10. ★★★★★negative experience without a specific reason· unspecific

    Lags. Lags and unable to redeem promotions

11. ★★★★★subscription and paid restrictions

    Order never Delivered. I submitted my order using this app. The order apparently was missing and I never received my delivery. The store manager said that the order was picked up and they can’t get me a refund. First and last time.

12. ★★★★★negative experience without a specific reason· unspecific

    Can’t sign up. Hi there, I don’t know what’s wrong the app or my phone I wanted to sign up and order some food but I was unable to, I even tried by reinstalling the app but didn’t work . Thank you.

13. ★★★★★negative experience without a specific reason· unspecific

    worst app ever, constant crashing. without fail, every single time i place an order in this app, my entire phone crashes. it literally powers off in the middle of the order.

14. ★★★★★negative experience without a specific reason· unspecific

    Max. Would not allow me to create a new account. Only option was to ‘proceed as guest’, which defeats the purpose of installing the app.

15. ★★★★★negative experience without a specific reason· unspecific

    Challenge. The most difficult website/app to order from on the internet. So user unfriendly, it ruins the customer experience.

16. ★★★★★negative experience without a specific reason· unspecific

    Service on 11/3/25 3:15 p.m.. Ordered a chicken salad sandwich and a side of broccoli salad online from the store in Bloomington- Normal Illinois. Went to drive thru and got order. A tall gentleman handed me the order. Didn’t say a single word to me in the encounter. Opened bag in the drive thru. No silverware or napkins. No one visible to get attention. Honked horn. Nothing. Went inside. The gentlemen was I believe a manager trainee as he was with what appeared to be a seasoned manager in a Jason’s logo’d jacket at a side register doing something. Got silverware. Side note: If he is indeed a manger trainee, tucking the polo shirt in would elevate his stature with guests and employees. Food was good.

17. ★★★★★negative experience without a specific reason· unspecific

    Horrible. Horrible

18. ★★★★★negative experience without a specific reason· unspecific

    Bad App. If you don’t want Apple users to got to your site, your programmers did a great job. Resetting a password and using the password manager is miserable now. What a shame.

19. ★★★★★crashes, freezes and errors

    Very buggy. This is a bad app

20. ★★★★★negative experience without a specific reason· unspecific

    Not user friendly. Difficult!!!

21. ★★★★★subscription and paid restrictions

    Cannot use gift cards in app to pay for order. Cant verify balance message

22. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t work for mobile orders. Redownloaded this app craving a salad. Tried to place an order 3 times and it repeatedly gave the message that my order can’t be placed and that I’d need to call the store directly to place an order. Whats the point of having an app? Deleted it and ordered something else.

23. ★★★★★negative experience without a specific reason· unspecific

    Bugs in app. App won’t let u register with your email

24. ★★★★★negative experience without a specific reason· unspecific

    Login. Not sure why you are never able to sign in to this app. I have to reset my password every time I want to use it. I always give up because it never works. Impossible to get rewards.

25. ★★★★★negative experience without a specific reason· unspecific

    Points never show up. I have used the rewards scanner while checking out 3 times and have received no points and theirs no record of order history, last time they even entered my phone. number which is exactly as identified on my app profile

26. ★★★★★negative experience without a specific reason· unspecific

    App stinks. Trying to place a complete order through the app on your iPhone is impossible.

27. ★★★★★crashes, freezes and errors

    Favorite location REQUIRED???. I could never sign up because they REQUIRE a favorite location to be entered with no indication of how to enter it. I tried seven different formats and it never said what was required. It just wouldn’t let me finish the sign up process. No using Apple ID. No using Google ID. No indication of what information was missing. And on top of it all - a nearly totally broken interface. I just spent/wasted twenty minutes on this. I never write reviews but this was super frustrating.

28. ★★★★★crashes, freezes and errors

    Reward system not working. Jason’s Deli has had a problem with keeping track of your reward points since the last upgrade (May 2025). I have contacted them twice to get my points added frequenting their restaurant. They are not adding my points for my last visit. Take you dollars elsewhere, Jason’s Deli is not rewarding you for your visits. This is false marketing. Check your reward history and see that I am right.

29. ★★★★★crashes, freezes and errors

    App not working. Awful I’ve spent 2 hours trying to place an order for 2 and App isn’t working.

30. ★★★★★negative experience without a specific reason· unspecific

    Poor text editing. The inability to edit text is crazy + stop the wobbling in the written cells. Send the completed cell upon submission as opposed to each letter