FulGaz Indoor Cycling App

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1. ★★★★★negative experience without a specific reason· unspecific

   No AirPlay with this latest version. No AirPlay with this latest version.

2. ★★★★★negative experience without a specific reason· unspecific

   Not easy to navigate. I tried this app but it did not want to give me choices at the start. It kept asking me to login even after I had created an account. Not worth the effort to get it to work.

3. ★★★★★crashes, freezes and errors

   app doesn't work. Unfortunately, neither the ios app nor the macbook app allow me to log in. I can log into the website just fine. Interestingly, there is a message on the use profile section of the website that says "If you are having trouble logging into the FulGaz App, you can reset the login token." This tells me the company are aware that their apps are buggy. Well, I tried to reset the login token, to no avail. I have to give one star, since I haven't been able to even log in, let alone try a workout.

4. ★★★★★crashes, freezes and errors

   ios app buggy, can’t log in. Created account, downloaded the app on my ipad, and couldn’t log in. I changed my password several times, deleted and re-downloaded the app, restarted the ipad, did all the things, but failed to log in. The app waits for about five seconds before telling me they can’t log me in. Seems like some sort of bug. The program looks like a cool idea, too bad I can’t try it out.

5. ★★★★★negative experience without a specific reason· unspecific

   Awful. Would not let me log in my Mac. One big loop asking for my password every time.

6. ★★★★★negative experience without a specific reason· unspecific

   Worked once, then constant crashes. Completed exactly one ride (with a workout loaded) on Apple TV. The next day, crashed on my iPhone 13 w/ iOS 16.6 three times, and several times on the Apple TV! Saving grace was it crashed each time during the warmup, or I would’ve been really mad. Uninstalling from Apple TV & iPhone - not worth wasting time with support because there is ZERO excuse for crashing. I’ve been a programmer for over thirty years - use proper exception/error handling!!

7. ★★★★★crashes, freezes and errors

   This thing crashes every few seconds.. The app tells you it is probably going to crash in a popup. Could be cool app but it is not stable. Not sure how this gets in the App Store.

8. ★★★★★negative experience without a specific reason· unspecific

   Can’t even get set up. After 20 minutes and resetting 3 times, I gave up. Too many glitches.

9. ★★★★★crashes, freezes and errors

   Spent an hour diagnosing. At this time not friendly user. No where showing avatar option to perform group rides. Spent an hour reading when I should have been riding. Heart rate not working and no where to see if it’s linked up. Though the courses are nice, I won’t be using this and returning to Zwift.

10. ★★★★★negative experience without a specific reason· unspecific

    was able to go all the way to "select your country". couldn't get pass this point since no options are showing, I can't type anything and quiting the app doesn't help.

11. ★★★★★negative experience without a specific reason· unspecific

    Freezes constantly. If you like the game “red light green light” more than you like cycling this is the app for you!!!! If you would like to track your ride 2-3 seconds at a time then pause and restart while remaining at the start line for an hour instead of getting a ride in, this app is perfect! When it works it’s cool. It just doesn’t work for more a few seconds at time. An hour in and I’m still exiting transition.

12. ★★★★★an update broke a familiar workflow

    Bad after last update. Please change the video orientation back to landscape mode.

13. ★★★★★crashes, freezes and errors

    Super glitchy. Super glitchy. When to get a call it kicks you back to the start which is very frustrating when you are about to summit. Also glitches with freeze frames, audio, etc

14. ★★★★★negative experience without a specific reason· unspecific

    Great concept, horrible execution. I want to love this app. But it doesn’t work. The overall concept of real world courses and the ability to train on race courses is amazing Unfortunately, it’s complete garbage on Mac. It keeps crashing mid ride and losing all data. Someone it’s buggier than Zwift. Both Zwift and TrainerRoad are currently better options. Even Rouvy is at least functional. Super disappointing

15. ★★★★★subscription and paid restrictions

    App closes. This was an excellent app. Then, after a total of three rides, when I would open the app it would close automatically. I contacted both Apple Support and Fulgaz. I just cancelled the subscription. Very disappointed. Loved the rides.

16. ★★★★★negative experience without a specific reason· unspecific

    Frustrating app. This app is totally unreliable. Many rides are out of sync, sometimes it will stop in the middle of a ride for no apparent reason, getting the .fit files can take anywhere from 7 minutes to 7 days, rides don’t seem to be vetted so some of them all you see is blue sky and no road, another ride allows you to stare at some guys testicle bike lights for the entire ride (not my idea of a fun ride). When asked about this inappropriate ride, I was told it was up to who ever submitted the ride to make adjustments, they don’t care.

17. ★★★★★negative experience without a specific reason· unspecific

    Would be amazing... if it worked. I’ve been using this app for over a year and the problems just keep getting worse. It crashes at least 4-5 times / hour - frequently to the point where the only fix is to uninstall and reinstall bc otherwise it won’t even open. Speeds have no bearing on reality (for example when the grade starts increasing, my speed will immediately drop to .2 mph even before I shift or change cadence). The rides are beautifully filmed and it’s a great concept, but I’m beyond frustrated with the issues.

18. ★★★★★negative experience without a specific reason· unspecific

    Terrible for MacOS. Terrible app, rides don't load and it just freezes continuously

19. ★★★★★crashes, freezes and errors

    Crash on startup. All of a sudden this app won’t start. Tried restarting iPad,no good. Not much else to say, it’s useless.

20. ★★★★★subscription and paid restrictions

    Refund of unused months, signed up annually. I enjoyed the platform and it helped me with my biking goals. I cancelled it as I am using TrainingPeaks and Zwift to build my base as it is a better fit for this goal. Unfortunately they won't refund the unused months (6) as I paid annually, so I will treat them as a commodity and look elsewhere for a cheaper alternative....remember it may not have all the options I need.... but hey it's a commodity! Removing app from device.

21. ★★★★★crashes, freezes and errors

    So buggy it's basically unusable. I was using the Beta app waiting for the offical release and during that time I just found my way around bugs. This version is much worse than the beta. I'm writing a detailed ;ist of problems for the community as well as for Fulgaz hoping they can get it right and fix it: 1. It crashes consistently every time you exit a ride 2. My library of 4k videos which took me several days to dowload doesn't work anymore. The ride begins and the interface and data come up, but there's no video, it's just a black background 3. Rides stutter more often then before and at some point it gets so bad you just have to quit 4. The videos in the library don't have badges to showing resolution so you don't know what you're dowloading (if you're like me you want to keep a library of 4K rides so you don't use up all your internet) 5. Menus are often sluggish and may fail show or update rides Those are the biggest issues which make the Mac app unusable. Other general annoyances are: 1. Poor and cluncky UI which was clearly not intended for a PC interface. It's just the same UI across al devices, big or small screens, touch input or mouse. That's just nevergoing to work well. 2. Rides are not checked or filtered and many are bad, poor frame rate, camera vibrations, random noise, etc. More scrutiny and a way to rate rides would really help users and avoid wasting their time with rides they won't enjoy. 4. It would be really nice to be able to skip to a certain point, go back, and just be able to ride a portion of a certain ride. 5. The time badges and other date on the rides should reflect your own performance after you ride it for the first time instead of the original time from when it was recorded There's a lot more that could be improved. and I hope you can get it right soon. Riding indoor needs to be fun and efficient, otherwise it doesn't work.

22. ★★★★★negative experience without a specific reason· unspecific

    V4 cashes. I loved this app until v4 came out. It crashes constantly. V3 was stable but they won’t allow me to go back. For now, I would not recommend this app.

23. ★★★★★negative experience without a specific reason· unspecific

    Latest update won’t allow connection to my trainer. Prior to this update, this was the best app for someone who just wants to ride. I don’t care about all of the data or workouts. I filed a bug report and received a response, but I’m stuck using RGT cycling or Rouvy until they fix it.

24. ★★★★★negative experience without a specific reason· unspecific

    Connection fail. The app will not connect to my trainer after latest IOS update. Tried all of their solutions and still nothing. This was my favorite indoor training app and now it’s worthless!

25. ★★★★★subscription and paid restrictions

    Totally unusable. I used this back at version 3 and it was pretty fun. I downloaded version 4 to use with the Tour Down Under rides. I’m glad the money I paid is going to charity, and I hope the TDU isn’t giving FulGaz any money. The slope simulation is unridable. Anything over about 3% and I was out of the saddle putting in all the power I had just to turn over the pedals. And FulGaz said I was doing 180-200 Watts. Laughable. No changes in the settings changed the power required to keep moving. I gave up after 5 miles. DO NOT SPEND MONEY ON THIS APP

26. ★★★★★smart trainer won't even connect to the brand's own hardware

    No use. Good idea, terrible execution.. See the reviews after dec 15 (v4 release) and check the facebook group before you pay for this. This was a great app. With the v4 update though, it became practically useless. Crashes more often than not (with ride data lost). Problems with connecting the smart trainer (little/no resistance change with slope changing vastly). This has been going on for more than a month -not a few days or a week. There have been frequent updates since (developer is practically testing their code on production) but no changes in the outcome —keeps crashing. The Facebook group is full of people complaining, the only answer being send a support ticket. Come on, you have not replied the last three of them -i am a paid subscriber that you’re not replying to- why should i take the time for the forth ticket? To sum up, I came from zwift after using it non-stop for the last 5 years. I truly regret that decision and going back. I really liked the idea of real hi def videos. But that idea is meaningful only if the app worked...

27. ★★★★★sensors and heart rate monitors won't stay connected

    Doesn’t work with new Wahoo sensors. Not sure why they even try to market this app if it doesn’t work with top tier sensors. Tried connecting multiple times with the new Wahoo speed/cadence sensors. Completely erratic on both 4K Apple TV, iPad, and also confirmed the same problems on a PC. Sensors work fine with Zwift so it’s clearly poor programming. Wasted a few hours of time troubleshooting this, don’t waste yours.

28. ★★★★★negative experience without a specific reason· unspecific

    DO NOT UPDATE!!. Don’t do it. I got kicked out and there is no obvious way to reset you password. Forgot password tells you to go to the app—which you are kicked out of. Reset link only sends you to the logon screen without any password. Also no help. iPad app dumped all of my rides, everything. Just when I thought this was more stable than Zwift....update killed it. Had to contact them for help. Hoping they respond fast.

29. ★★★★★subscription and paid restrictions

    App crashes frequently. Could not get it to stream while using my Nordic Trak Fit. Downloaded a ride and it would go about 20 seconds then stop. Good wi-fi here so don’t know why it hangs up all the time. Glad I didn’t pay for it.

30. ★★★★★negative experience without a specific reason· unspecific

    4k streaming doesn’t work. 4k streaming doesn’t work in Los Angeles area (1080p is ok) - even with 450 Mbps net speed... support is useless, $10 a month for that is steep...