Canyon

64 source reviews · 100% labelled · 20.3% with a specific topic

2.6

of 5, across 64 reviews

Corpus profile, not the current store rating

What people write about

Direction describes a theme in aggregate. An individual review may differ — select a theme to inspect its star profile and every text.

Mostly praised

Mostly criticised

Unspecific

All reviews 64

loading the rest of the reviews

★★★★★login, signup and account access
Terrible. Stuck in login loop. Zero stars.
★★★★★crashes, freezes and errors
Really bad and useless app. You cannot watch unboxing or assembly/ setup videos before you receive bike, so you can be prepared, because it requires a QR code you don’t have. That is the only point of this app! All it is without those videos is just marketing other Canyon products. I received the box today and there is only one QR code on the box and that just sends you to App Store to get the app, which is useless. I googled it and the required QR code is on the bottom bracket. So you have to unbox and pull the bike all the way out to get the video to learn how to properly unbox the box! I found the video online without the app and you don’t fully remove the bike from the box until after some assembly (box serves as a temporary stand). So the concept of this app is completely broken from the get go. People giving this app high marks are shills or lying.
★★★★★negative experience without a specific reason· unspecific
Stupid unhelpful app just tries to sell you stuff. When you’re trying to put your bike together and they keep telling you that there’s simple assembly guides in the app, but then you go to the app and there’s absolutely no assembly instructions whatsoever. Just a bunch of places to try to get you to buy more bikes and accessories. Over-promise, under-deliver.
★★★★★negative experience without a specific reason· unspecific
App crashes more than I do. Multiple times the app has crashed while I had the security feature active and away from the bike. We could have our bikes stolen/tampered and have no idea. Plus, your American store selection stinks. Especially upsetting bc you gave many of us vouchers for our ebattery exchange debacle. $300 w/ about 10% of the selection the EU store offers. How do you respond to these accusations?
★★★★★negative experience without a specific reason· unspecific
Disappointing. The app does not have a manual that is specific to the lux trail cf 9.
★★★★★subscription and paid restrictions
Don’t waste your time. The company has some serious issues. I purchased a bike and it arrived with a defective rear derailleur mount. They couldn’t just ship me a replacement. I had to completely return the bike, and deal with a refund to then have to place a new order for the same bike. Terrible experience all around.
★★★★★a needed feature is missing
Need an account. I don’t want an account. I just wanted to browse bikes and get assembly steps. Can’t get past the splash screen without registering for an account.
★★★★★subscription and paid restrictions
Enjoying Canyon. nah…. bike bosch motor clicks and lights flash off/on during charge cycle or when powering on. There is little to no online support. No manual of what happens if you get such error symptoms. Can’t login to online account because password reset process just loops. When you do get the link to change password the new password simply does not work. Reading several comments that people wished they bought anything else through LBS.
★★★★★a needed feature is missing
Bikes and orders missing…..again. According to Canyon they had a system change a few months ago that has deleted all previous bikes in the bike garage in addition to the older prior accessory orders. The Canyon CSR has stated their IT group are unable to restore any information so the customer has to add the bikes on their own…..again. However the app is not currently allowing any bikes to be added to the garage. They should have made their customers aware of this problem rather than having them discover it on their own. Poor customer service. This needs to be fixed immediately.
★★★★★negative experience without a specific reason· unspecific
The app didn’t work at all for me. Unfortunately when I load the app it let’s me login and then the app just flashes on and off constantly and won’t allow me to enter my bike information. After deleting and reloading the app as well as rebooting my phone the issue remained so I finally got fed up and deleted it for good. Hopefully they get it resolved so I can use it.
★★★★★negative experience without a specific reason· unspecific
Add a bike doesn’t work. Have tried to add my Grail:ON by scanning the QR code and manually entering my serial number. App says bike added successfully but nothing shows up in the garage.
★★★★★negative experience without a specific reason· unspecific
I spent $5.5K on a bike with GPS tracking but the app does not work. I have read that there are ongoing issues with the app and as such this feature is now not available and there is no fix date in sight… I will wait another week or so and then I’m going to report to CA Dept of Consumer Affairs and seek remedy from Canyon. They are still selling with ‘GPS Tracking’ as a feature…
★★★★★crashes, freezes and errors
Not working at all and customer support is not in English. So excited to try out the app but even though it said success at connecting to my Spectral On the bike finder says it can’t be located due to connection. I can’t see the bike on my blue tooth on my phone so not sure what’s up.
★★★★★crashes, freezes and errors
Doesn’t recognize my Serial number. I scanned the QR code and verified it on the canyon website but the app gives an error message that the serial number is invalid
★★★★★crashes, freezes and errors
Doesn’t Measure Up. Downloaded the app, signed and nothing. The two options (Discover and My Garage) aren’t accessible. Both get an error message to try again. After multiple tries, delete the app. Thankful the bike quality is better than this app.
★★★★★crashes, freezes and errors
App stopped working. I got my Endurance road bike recently. There was no indication with the manual or on the box that you could download the app as it had complete and detailed assembly instructions. Since I have lots of experience with bikes I went ahead and put it together. I found out about the app when I was almost finished putting it together. Once I downloaded loaded the app and added the serial number then the assembly instructions came up. Later the app stopped working. I deleted it and reinstalled. Now I can’t get anything because it says my model is not supported. Please fix this asap.
★★★★★saving, exporting or sharing the result fails
App isn’t working. Was the excited to download the app, but disappointed that very little in the app is working. I am getting error messages when trying to access the different features. I figure the bugs will be worked out. Canyon is great, like my Grail! Look forward to the app getting fixed!
★★★★★negative experience without a specific reason· unspecific
Don’t use UPS. I have been waiting two weeks for my bike and how you use UPS is beyond me. I am constantly lied to by UPS as they have told me for 3 consecutive days that the bike is coming but it has not turned up
★★★★★negative experience without a specific reason· unspecific
Shocking. They didn’t want to answer the phones or emails so they went for a ride shocking after sales service as normal
★★★★★negative experience without a specific reason· unspecific
Useless. It’s been years and this app still doesn’t support many serial numbers. My 2022 Aeroad CF SLX manufactured in the US and, even though it’s only 1 year old, Canyon doesn’t care about supporting its serial number. Thus, the app is useless.
★★★★★negative experience without a specific reason· unspecific
Problems with app. App not reliable with lock. Beeps when not moved; no beeps when moved. And now the app has reset itself, forgotten my bike, will not reconnect to my bike, but the lock is still on and I can’t turn it off … so beeps every time I use my bike. Rubbish!
★★★★★negative experience without a specific reason· unspecific
Can’t add my serial number or QR code😡. App doesn’t recognise newly delivered bike 😡
★★★★★negative experience without a specific reason· unspecific
Very disjointed site.. App is very random and difficult to navigate.
★★★★★negative experience without a specific reason· unspecific
App not connecting with Spectral ON. As with previous reviewer , new Spectral ON will not connect with Canyon app. Tried all troubleshooting suggestions but nothing works. Disappointing!!!
★★★★★negative experience without a specific reason· unspecific
The app doesn’t connect to the e-bike. Just brought an brand new spectral cf e-bike and was hoping to connect to the gps and security alerts on my phone, but no matter what I do the app won’t connect. This feature was a key selling point for me over other bikes with similar specs. This bike is great it’s just a disappointment the I can’t use all the features that the bike apparently has to offer, which made me make the purchase over another bike.
★★★★★negative experience without a specific reason· unspecific
Unable to connect. I got a 2023 Spectral:On CF8 with GPS (amazing bike not so amazing app) The app completely fails to connect to the GPS unit on the bike no matter what I do. Speaking to support there is a bug with the app? Disappointing as I think it’d be a useful feature.
★★★★★negative experience without a specific reason· unspecific
Bike not supported 🤷🏼‍♂️. Downloaded the app, signed up for an account, restarted the app, scanned my bikes QR code only to find it’s not supported. This app is useless to me then 👎🏻
★★★★★negative experience without a specific reason· unspecific
Doesn’t work at all. Logged in, says ironically “shifting up a gear” for ages. Then just says something went wrong. You’re either doing bad things or someone needs to test this more.
★★★★★negative experience without a specific reason· unspecific
Isn’t working. Full of bugs and isn’t working . Still try to find data from my account. Useless as any other online experience with Canyon brand
★★★★★negative experience without a specific reason· unspecific
Not satisfied. Not enjoying my bike experience. Regret purchase.