ICG Training

127 source reviews · 100% labelled · 21.3% with a specific topic

2.7

of 5, across 127 reviews

Corpus profile, not the current store rating

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★★★★★negative experience without a specific reason· unspecific
Disappointed. First time I try this gave my email and set up a password. It wouldn’t let me it kept telling me I had the wrong password. How could I have the wrong password if this was the first time I attempted to set the app up. Waste of time!
★★★★★negative experience without a specific reason· unspecific
Doesn’t connect. Doesn’t even connect to the bike in the gym
★★★★★negative experience without a specific reason· unspecific
Connect?. These stupid bikes never connect with the app, or the app never connects with the bikes. Either way it’s nearly useless.
★★★★★negative experience without a specific reason· unspecific
2015 wants their bike app back. Using this app is a true experience, nothing like syncing with a bike, finishing a workout hitting stop, do you want to stop and the app still not registering your workout. Doesn’t connect with Strava, and if it does it’s not easily done. I wouldn’t waste my time syncing or registering for an account. This lacks any sort of friendly UI and is obviously not made with any sort of love for those that cycle.
★★★★★negative experience without a specific reason· unspecific
Terrible. Did not work at all for the bike. Worthless app and shouldn’t be used.
★★★★★negative experience without a specific reason· unspecific
God son. It’s very challenging and difficult to use this app and to connect it to the bike
★★★★★negative experience without a specific reason· unspecific
Not good. Terrible app. Not user friendly at all. Does bot stay connected with the bike and you have to connect every time. Does not transfer miles to iPhone fitness. Does not come close to peloton. Getting deleted.
★★★★★negative experience without a specific reason· unspecific
Terrible. Uploads miles as kilometers. If you ride 20 miles then it only gives 20 km in the app and any other connected software. Not sure why ICG doesn’t care to fix this issue, but it’s pretty annoying.
★★★★★inaccurate results and incorrect data
Inaccurate and awful menu. 300 watts feels like an actual 600 watts. (I’m familiar.) And the menu is impossible to navigate or understand when you’re supposed to do something. The bike and app were connected but yet were showing two completed different things. Get yourself a wahoo kickr instead.
★★★★★negative experience without a specific reason· unspecific
Does not connect to class. No connection.
★★★★★sensors and heart rate monitors won't stay connected
Buggy, Inaccurate Data. Apple insists that developers have no veto power over reviews, but I have to wonder, since I’ve tried several times to write a fair review for this app but it never sees the light of day. Anyway, I just gave the app another chance on the IC7 bike and it’s worse than ever. The data export to Strava shows no cadence, speed, or heart rate, only power, and the power data was uniformly inflated by 25-30 watts! And forget accurate lap data. You simply can’t train seriously with this app! Something is amiss with this company. The bike is nice, but super expensive for a spin bike with no smart training capability, They need to invest in better software and more up-to-date hardware or they will surely go out of business.
★★★★★negative experience without a specific reason· unspecific
Poor UI/UX. I “connect” to one of your bikes with my phone. When I start to ride, you would assume the UI would start automatically or at the very least prompt you to hit the poorly designed record button. Who is the design lead for a red on red color scheme? Breaks about every rule of UX/Ui design. If I start an activity on many other apps and my Apple Watch, they at least mss as me up for the UI failing by promoting the user. Junk tech
★★★★★subscription and paid restrictions
Does not record workouts. With both bike and app synced it still doesn’t record the workouts. Worthless even on a most basic level. If it is trying to get you to subscribe to the premium version, but why would I do it if even a basic version does not work the way it is supposed to.
★★★★★subscription and paid restrictions
No Apple Watch heart rate support :(. No Apple Watch heart rate support :( You have to download a 3rd party app in a weird work around . Really unacceptable for how much these bikes cost…. It also records the work out as an outdoor instead of indoor cycling workout
★★★★★negative experience without a specific reason· unspecific
Can’t log in to app. Created an account in the app, verified my email address, and successfully logged in on website. App states I don’t have an account. Impossible to pair phone to bike without being logged in, so the app is just wasting space on my phone if it won’t allow me to log in. Ended up just using Apple Watch to log indoor cycling. I had hoped paring my phone would give a more detailed picture of my workout, but it wasn’t meant to be.
★★★★★negative experience without a specific reason· unspecific
Don’t waste your effort. This app has proven to NOT save accurate data month after month. If health tracking is important, do not use this app! Kinomap, Wahoo, rouvy, FulGaz, and Peloton are much better!!!
★★★★★negative experience without a specific reason· unspecific
Unusable. Login function doesn’t even work.
★★★★★data, history or progress disappears
Doesn’t sync any data. Staff members have looked at the app and can’t figure it out. I have deleted and reloaded and it always connects during my ride but does not display any data once I leave the ride.
★★★★★crashes, freezes and errors
Useless. Can't sign up in app. Tried signing up on website. Can't login in app either Just broken. Can't get past the login screen
★★★★★negative experience without a specific reason· unspecific
App doesn’t record rides. A great idea but even after successful app pairing, the app still doesn’t record my rides
★★★★★negative experience without a specific reason· unspecific
Why is distance not on the bike. Have to keep the app on your phone open on your screen or it won’t keep track of time. Also not sure why the bike only shows wattage and zone when it should show distance or speed.
★★★★★negative experience without a specific reason· unspecific
Loses Connection. App loses bike connection when moved to the background. Complete waste.
★★★★★negative experience without a specific reason· unspecific
Worthless piece of trash app, and bike console. No matter what I try, I can’t manage to connect Bluetooth. 😡 Life fitness bikes are great bikes, it’s incredible that they are not capable of making a decent bike console, that at least you can get connected and be able to have a backlight to see the console., as well as a decent app.
★★★★★negative experience without a specific reason· unspecific
New app will not function. First time on a Life Fitness ICG machine in nearly two years, so I was forced to update the app. The new version will not acknowledge entries made by my password manager at all and says that my manually entered password is wrong though it works on my account. The “create account” function on the app does not work. Creating a new account with another email will also not log into the app. I have sent multiple emails for support with no response (spam is empty)
★★★★★crashes, freezes and errors
Broken. Signup and login are completely broken - don’t waste your time trying to make this app work.
★★★★★negative experience without a specific reason· unspecific
Complete trash. Hire some real UX people. Or just outsource it to Malaysia they'll actually build better app
★★★★★negative experience without a specific reason· unspecific
Waste of time. Somehow ICG to a mediocre app and made it worse. Constantly asking me to log in, constantly not recognizing my password. Won’t connect to my icg 7. Really really bad.
★★★★★negative experience without a specific reason· unspecific
Connects 2 out of 10 rides. Nothing but trouble connecting to my new life fitness bike. So annoying
★★★★★negative experience without a specific reason· unspecific
Will not connect. The app worked one time and connected to my bike, after that has never connected again. It's 2021, connecting to Bluetooth shouldn't be this difficult
★★★★★negative experience without a specific reason· unspecific
Doesn’t track workouts. Been using the app for two weeks now on MWF spin classes. I pair the bike with the app then begin my workout. At first, I thought it wasn’t keeping my performances because I wasn’t ending the workout on the bike before leaving. However, it still doesn’t record my workout. I continue to use the app for the simplicity of the bike using my personal info instead of quickly entering my weight and fitness before each class.