SoFi: Bank, Invest & Crypto

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1. ★★★★★inaccurate results and incorrect data

   Terrible at communicating terms & conditions. Almost every referral or bonus I have tried to do with Sofi has either not worked or obtained massive loops holes. Customer service has provided incorrect customer service.   I am specifically referring to the new checking's and savings sign on bonus. Not only was the information poorly disclosed, but the time frame isn't specific and Sofi made it very difficult to find the terms & conditions.   I wasted so much time trying to qualify my account and explain my situation but customer service doesn't care nor was helpful at all.

2. ★★★★★account bans or deletion without explanation

   Worst online bank. I know you’re going to see so many positive reviews but I promise you they’re all fake. I’ve used this horrible bank since 2024 I’m glad I left and here are my reasons. 1: no actually helpful representatives due to only giving limited help in certain situations. 2: No support for U.S service members stationed overseas that want a good APY due to “ being out those CONUS “ which is actually horrible, literally any bank back home would let me open an account. My 3rd and final reason. Horrible AI and detection systems for verification!! Even after I verified and made many calls I was denied. Even after I had brought my old investment account back into standing and closed it SoFi somehow opened my account back up and then made it go negative???? Then I proceeded to get an email about it and now I’m not able to open a checking or savings accounts like what??? What company even does this 0/10 stay away from this horrible bank wish I could give it 0 stars.

3. ★★★★★negative experience without a specific reason· unspecific

   Dont do it!. This is a scam. They talk you into transering money on the promise it will be available the next day. Dont do it because they will keep your transfer for a week or more. Customer service is trash and it is not worth it. Avoid this one folks

4. ★★★★★negative experience without a specific reason· unspecific

   No. Months and months and raving about Sofi. Bam, I get fraud and not very much. 6th all now, app is whack.

5. ★★★★★negative experience without a specific reason· unspecific

   Moble app. Mobile app will not open

6. ★★★★★negative experience without a specific reason· unspecific

   I was told I was approved. I was told I was approved then I was denied why would they say I was approved I would give them a 0 if it was an option!!!!

7. ★★★★★account bans or deletion without explanation

   Transactions take too long to much AI support not enough human.. When depositing paychecks it takes weeks for the money to be available. Same with if refunded for a purchase through a company. No convenience if depositing cash and AI chat is useless. Would not recommend setting up any accounts with them unless just claiming the referral bonus or using Zelle. Have tried to pay rent multiple times using account but since transactions pend for so long most establishments reject it and end up having to pay more on late fees with a different bank account.

8. ★★★★★subscription and paid restrictions

   CRIMINAL with personal loans. They run your credit and approve you but then say there is a fee you can pay it and have less from your loan or you can get higher interest rates/monthly payments, they do similar things a few times, your 20,000 loan is now down $18,800 (but you still owe them for $20,000) with a higher interest rate. I did debt consolidation, Now we get to the paying, if you direct pay your CC’s and/loans (no car loans show up) then no problem but if you send it to your bank acct and then pay off car loans (which you’ll have to) or credit cards. Now there’s a 25% fee to send it straight to your bank acct… thats $4,700!!!! So now you’re getting a loan for $14,000 but have to pay for a $20,000 loan!?!? I looked it up on google, and they said “that is extremely unusual and borders on predatory”

9. ★★★★★negative experience without a specific reason· unspecific

   Bad. I’ve had nothing but trouble and getting help is like pulling teeth from a lion. I’m going to find a different bank to deal with .

10. ★★★★★negative experience without a specific reason· unspecific

    Stay Away!. Don’t bother with this bank. They constantly mess things up and then expect you to fix it. They just say “Sorry. You’ll have to figure it out. There’s nothing we can do about it. Have a good day”. They’re all very smug and rude and take no responsibility for their actions. Worst service from a bank I’ve ever had in my life. And this isn’t from just one mistake that they’ve done. It’s from a string of things repeatedly that they’ve done. And they won’t ever fix it.

11. ★★★★★negative experience without a specific reason· unspecific

    Hold Funds too long. SoFi puts long holds on electronic deposits. For example deposited June 12th June 16th still unavailable funds. If you are investing SoFi is not the company you want to use. Also things you use the most in the app are buried and hard to find. Stick to one of the main brokerage firms for your stocks and main exchanges for crypto. SoFi is not the user friendly and settlement friendly app

12. ★★★★★subscription and paid restrictions

    App good Bank horrible.. Do not put all your money in this bank account strictly use for paying bills and that’s it deposit what your going to spend and dont leave anything else in the account. If you have fraud on your account they will lock your account all your money and tell you that you have to wait and you have absolutely no access to your money intel they can process the incident no branch to go into no nothing and they say it can take up to 5 days. Going on day 3 of them holding my remaining money and have no info on the $1,990 charge to my card from the Dominican Republic.

13. ★★★★★negative experience without a specific reason· unspecific

    I’m confused. I put away savings from my checking but yet my saving is getting lower by my checking account when I’m saving ??? I don’t understand but it seem i’m 1200 short of my saving please explain that cause that was important expenses for living in this mess up world ! But other than that it’s okay when done right

14. ★★★★★an update broke a familiar workflow

    Extremely slow since last update. Also missing an interesting widget. Update June 2026. The app has become extremely slow. It is completely unworkable. Info is updated slowly. Sometimes position info is missing and you need to reopen. Icons and companies info not loading. Cannot find ticker symbols. You need to search two or three times. Unacceptable for an investing and banking app. Previous review: The app is good and has improved, especially in price update speed at market open, and in giving you asset information at a glance, access to different analyst ratings, not just the average and links to related news. I use other trading platforms but most of the time I check asset information on the SoFi app. Unfortunately, there used to be a widget or section in "home" with top market movers of the day and that is gone. It was super useful to identify, well, top movers and potential short term targets. I would love the see that back. Other from my original review still applies: READ HELP AND FAQs before trading. They don’t support partial trades. Large sized limit orders may not to be processed. No tax lots support (maybe if you call).

15. ★★★★★negative experience without a specific reason· unspecific

    They do absolutely nothing for you! Don’t waste your ⌚️absolutely nothing even with a 670+creditnada. You can have a great credit score and even no debt just less than 10k in student loans and they do not help at all.

16. ★★★★★inaccurate results and incorrect data

    Genuinely horrible. I have $350 in my savings account and when i try to deposit that into my sofi investing it says the routing number is incorrect. Not only that it says I have less in my account then i actually do. DO NOT RECOMMEND

17. ★★★★★support does not respond or resolve the issue

    Customer Service. They only use AI bots that suck and the two employees they have aren’t helpful.

18. ★★★★★negative experience without a specific reason· unspecific

    Investing: archaic tools. Gets worse over time. Used to be able to sort positions by one criteria and display another.. id est.. I want to sort my positions by total gain/loss but display at today’s gain/loss. Worked fine before.. now.. well now it’s gunked up :/ Could be an overall good, even great app, except that the investing side is so underdeveloped it’s like playing with a 12 y.o.! Can’t track, sort or filter pending, completed or cancelled orders.. you just get one hugemongous blob of running data showing EVERYTHING that you have to doom scroll for days and type everything by hand into a separate excel spreadsheet to track and manage! Can’t filter out options and options trades (pending & completed) don’t appear in your overview page for your individual holdings!!! The only way to make anything slightly easier is to filter the ever refreshing to back your the beginning mega cumbersome doomscroll list of alllll your pending transactions and then completed ones.. Really could use some simple basic tune-up of how info is summarized! At the very, very, very least you should allow a filter to exclude or show only: pending/completed orders, options trades and sort by expiration date!!! And we should be able to see the limit price that our expired option trades were set to execute at! You should email me. I could seriously tune you up.

19. ★★★★★subscription and paid restrictions

    Legal jargon & vague guidance. When it comes to supporting customers with hardship options in this economy, Sofi staff become highly misguiding. They talk in circles instead of clear & practical next steps; they process payment via check that logistically delay timely payments; their app becomes misguiding and inaccurately updated, causing a lot of vulnerability for customers that are already navigating difficult situations. It doesn’t need to be this way given how seamless and accurate the system works when it comes to borrowing money and paying routine monthly payments.

20. ★★★★★negative experience without a specific reason· unspecific

    Don’t use this…. They’ll just blow up your email with non sense. I have over 100 emails from them about absolutely nothing. Find a more reputable bank.

21. ★★★★★account bans or deletion without explanation

    Review needs to be a 0 star. Do not use. If the fraud department closes account or tell one of agents the account is closed it does not close until you get an email instead of and immediate closing and then you still have to wait another 30 days to get your money back in check form after the closure date to address on file. This does not include if you moved. Very displeased with this so called banking account company. Make sure everyone knows the policy and not one agent tells one thing and another tell another.

22. ★★★★★negative experience without a specific reason· unspecific

    Zelle not available. I can’t use Zelle until I have a direct deposit which I don’t need

23. ★★★★★subscription and paid restrictions

    Worst Banking App. This is the worst banking app Ive ever used. The formatting sucks. You cant change your bank account for a loan because you cant finish scrolling down. It doesnt let you pay a your payment early but it will still charge you the full amount on the due date no matter what. NEVER using sofi again. Biggest headache trying to even make my payments

24. ★★★★★negative experience without a specific reason· unspecific

    Constantly Freezes. I tried to change my autopay for my car loan, and my credit card and it just kept constantly freezing. The app would lock up and not let me update anything. I ended having to use my computer and going to the SoFi website, because when I tried the mobile website it also locked up. As soon as I’m done with my loan I’m closing my accounts. It’s extremely frustrating.

25. ★★★★★crashes, freezes and errors

    Zelle does not work on SoFi app. After selecting a contact to send money it does not prompt for dollar amount. Instead it shows $0.00, but I cannot edit that amount, so there’s a glitch in the app. Please fix.

26. ★★★★★support does not respond or resolve the issue

    Check cashing sucks 5 days waiting period. Low atm availability. Check cashing sucks, customer service is literally robots even the representatives. Deposit into account is tedious can’t use atms. Highly do not recommend i suggest chime, venmo, or paypal

27. ★★★★★negative experience without a specific reason· unspecific

    Zero stars!. BY FAR THE WORSE BANKING INSTITUTION I HAVE EVER BEEN WITH. THEY WILL HOLD DEPOSITED CHECKS FOR AMOUNTS AS LOW AS 30.00 FOR A WEEK. INCONSISTENT DIRECT DEPOSIT ARRIVALS. ITS THE FIRST WEEK OF THE MONTH MY RENT IS DUE AND THEY HAVE YET TO RELEASE MY DIRECT DEPOSIT. I WILL BE CLOSING MY SOFI ACCOUNT AS SOON AS MY DIRECT DEPOSIT ARRIVES. I WOULDN’T RECOMMEND THIS INSTITUTION TO ANYONE!!

28. ★★★★★negative experience without a specific reason· unspecific

    Terrible. Awful app and horrible bank

29. ★★★★★login, signup and account access

    Bot problems. Cannot log in Bot verification keeps recycling

30. ★★★★★negative experience without a specific reason· unspecific

    Stay away. I have deposited over 10k in 6 weeks from my job and everything i want to spend my money on is declined as fraud or i get a 1 time passcode to authorize purchase, that is controlling a persons money. Which is illegal to do no bank has the right to control anyones money.