Zen Planner Member App

What people write about

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1. ★★★★★a needed feature is missing

   No option to update email. This app sucks for one reason. My emails was hacked and I can’t update to my new email address

2. ★★★★★negative experience without a specific reason· unspecific

   Garbage, glitchy app. This app is literal trash. It freezes CONSTANTLY so that you can’t scroll down and it literally will not reset unless you close out. And it ain’t a rare occurrence, it is every single time I use the app. I don’t know how someone can create something this bad, y’all should be embarrassed.

3. ★★★★★negative experience without a specific reason· unspecific

   Always a problem. There is never not a problem with pos. It always crashes or logs you out or can’t load any information.

4. ★★★★★negative experience without a specific reason· unspecific

   Terrible update. The last update made this app horrible. It does not stay logged in and my settings were changed. I attend several classes each week and refer to the app almost daily. It is infuriating to have to log in every single time. I am going to recommend that my gym to leave this app.

5. ★★★★★negative experience without a specific reason· unspecific

   Don’t do it!. This is the worst CRM I have ever used (I’ve been in the industry for 20+years).When you try to review them on Google’, you can’t because of how they technically set up their company. Therefore more people get sucked in to their service with no repercussions. This is a terrible company. Their reports don’t work or make sense. They have terrible customer service to help you with there terrible reports and I can only complain as much at the text limit allows me too on third party websites if I’m allowed too. Even when you go to the FAQ, it doesn’t even show up to date screen shots of what the system looks like. Go elsewhere and tell your friends to stay away.

6. ★★★★★negative experience without a specific reason· unspecific

   Horrible UI. Very confusing UI please update

7. ★★★★★negative experience without a specific reason· unspecific

   Classes. I have a lot of trouble changing class reservations.

8. ★★★★★crashes, freezes and errors

   Application Error. Unfortunately, my gym uses this app. I’ve been going to this gym for years and have to login to this app to reserve my spot in class. Over the hundreds, maybe even a thousand, times I’ve opened this app, there has always been an error. “Whoops! Something went wrong” is something you should just get used to seeing. Obviously something is wrong with the code, but throughout the app updates they’ve never been able to fix it. Super buggy. Find another app, if you’re a gym owner. This app is slow and rarely works as intended—unless you’re super patient and have the time to close and reopen multiple times.

9. ★★★★★negative experience without a specific reason· unspecific

   Not so good. Do better

10. ★★★★★negative experience without a specific reason· unspecific

    Terrible - No Content. the app is so weak

11. ★★★★★negative experience without a specific reason· unspecific

    Hard to use app. This app makes no sense. It’s not user friendly and is frustrating. Do not recommend!!

12. ★★★★★slow performance and long loading times

    Borderline unusable. This app is so slow and gets stuck all the time. I have to restart it all the time. Really annoying. Even just returning to the previous page loads everything from scratch which takes ages. Ever heard of caching?

13. ★★★★★negative experience without a specific reason· unspecific

    App never works, always crashes, doesn’t sync with SugarWOD. App never works, constantly logs me out and always crashes. The integration with sugarwod has never worked and have to log in to my gym each time I use it. Brutal experience

14. ★★★★★negative experience without a specific reason· unspecific

    Constant app crashes. App crashes very often. Nothing helps: closing the app or restarting the phone.

15. ★★★★★negative experience without a specific reason· unspecific

    App is crashing on load. App is crashing on load Error says “something went wrong” Checked for updates, restarted phone, still crashing.

16. ★★★★★negative experience without a specific reason· unspecific

    Terrible. No way to cancel repeating classes or it’s just buried so deep I can’t find it.

17. ★★★★★crashes, freezes and errors

    Lacking. I fill like this App is extremely buggy, tells me an error scheduling classes and then has actually booked it when it appears there was an error. Also won’t sync classes to my calendar.

18. ★★★★★negative experience without a specific reason· unspecific

    Review. Unable to view any information on my account, I haven’t received upcoming events or schedule changes. This app doesn’t work well for my needs and expectations.

19. ★★★★★negative experience without a specific reason· unspecific

    Terrible. Worst schedule planning app i have ever used. So many problems.

20. ★★★★★a needed feature is missing

    Needs lot of improvement. Very difficult to navigate. Not intuitive Needs a lot of improvement

21. ★★★★★negative experience without a specific reason· unspecific

    Zen planner. I find Zenplanner app difficult to use

22. ★★★★★crashes, freezes and errors

    App issues. Recently the app hasn’t been operating well. Signs me out or I get an error message.

23. ★★★★★negative experience without a specific reason· unspecific

    Not available in US Store? Can’t download. Please fix

24. ★★★★★negative experience without a specific reason· unspecific

    Multiple Accounts. I’ve got an account with a business I’ve never subscribed to that is now the only account Zen Planner recognizes, so I can’t log in to the account I need to use.

25. ★★★★★subscription and paid restrictions

    LET ME EDIT PAYMENT METHODS. there’s no security protocol on the planet that should prevent users from being able to edit their own payment methods… and if it’s a feature enabled for admin users, then shame on you

26. ★★★★★negative experience without a specific reason· unspecific

    History. You can go back and look at old workouts? It only saves a month back unless it’s a benchmark?

27. ★★★★★negative experience without a specific reason· unspecific

    Cannot turn off auto pay.. You cannot turn autopay off once it has started.

28. ★★★★★slow performance and long loading times

    Terribly built app. I’ve used this app for quite some time with my gym and I have to say it’s probably one of the worst app experiences I’ve ever had. Almost daily I have to force quit the app because it just gives me a blank screen. The navigation is slow and unintuitive. And the visual language is nonexistent.

29. ★★★★★negative experience without a specific reason· unspecific

    How do you creat an account?. Downloaded the app and it doesn’t give you an option to creat an account.. any help??

30. ★★★★★negative experience without a specific reason· unspecific

    Another issue. In addition to my previous review, now the calendar won’t work. I can’t skip back to previous workouts using the calendar feature and have to instead hit the back arrow repeatedly. Super annoying. And the scrolling issue I mentioned before that you say is being worked on has been an issue for YEARS and has not been fixed. And it’s STILL kicking people off of the “overall” leaderboard. There hasn’t been an update in almost a year. If it were up to me, I’d use a different app. SugarWOD is sooo much better, but my gym won’t invest in it.